AI Counsellor
An always-on WhatsApp AI agent that responds to every student enquiry in seconds — qualifying leads, collecting details, and booking counselling appointments automatically.
The Problem
Study-abroad consultancies receive hundreds of WhatsApp enquiries every day. Most go unanswered for hours. By the time a counsellor replies, the student has moved on to a competitor. Every delayed response is a lost lead — and a lost enrolment fee.
Hiring more counsellors doesn't scale. Training them takes months. And no human can be available at 2 AM when a student in Pune finally decides to ask about Canada.
How It Works
Instant Engagement & Lead Capture
The AI greets every student the moment they message, no matter the time of day. No waiting. No "our team will get back to you." Through a friendly, guided conversation, it collects name, city, qualification, and country of interest — naturally, not through a form.
Smart Connection Preference
The AI asks how the student would like to connect — phone call, online meeting, face-to-face, or WhatsApp. It adapts to informal responses and collects preferences accurately using smart fallbacks and dual-LLM backup.
Appointment Booking & Confirmation
The student picks a date and time. The AI checks counsellor availability and books the slot in real time — automatically assigning the right sales executive based on city and connection type. Instant confirmation is sent to both student and counsellor.
Reschedule & Cancel with Ease
Students can reschedule or cancel appointments through the same WhatsApp chat. The AI retrieves the current booking, offers new time slots, and updates the counsellor's calendar — all without any human coordination.
Human Handover When Needed
If a student mentions something sensitive — a visa rejection, an urgent issue, or simply asks to speak to a real person — the AI immediately flags the conversation and alerts a senior counsellor to take over. The transition is seamless.
Key Capabilities
24/7 Availability
Responds instantly at any hour, any day. No student enquiry goes unanswered.
Natural Conversations
Multi-stage guided flow that feels natural, not robotic. Handles informal responses like "tmrw at 3" correctly.
Auto Scheduling
Books, reschedules, and cancels appointments without any human input.
Smart Fallbacks
Regex and dual-LLM backup ensure data is captured even with informal or ambiguous responses.
Human Escalation
Keyword-triggered handover to live counsellors for complex or sensitive cases.
CRM-Ready
Every lead, message, and appointment stored with full history. Duplicate-safe and overdue-tracked.
Business Impact
Who It's For
- Study-abroad consultancies handling high WhatsApp enquiry volume
- Education counselling firms looking to reduce counsellor workload
- Franchise networks needing consistent lead capture across branches
- Any education business that can't afford to miss a single lead
Tech Stack
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